The general consensus in the Blogosphere seems to be that the only country Nokia is shafting is the US. Let me open your eyes to the reality, the situation here in India is no better. I decided on writing this rant after Ricky’s about the poor Maps 3.0 experience, specifically this portion where he was speaking for the US consumer.
“If you recall, we’re also not cool enough for a firmware update on the N95-3, the Nokia Music Store, or Comes With Music, either.”
On the face of it Nokia realises that India is a huge market and a place they can absolutely not ignore, it has even announced measures like India being one of the first countries to receive the 5800 Xpress Music, yet sadly I see nothing happening – the 5800 Xpress is still not here despite going on sale else where in the world.
Let me start with listing just some of issues Nokia must address in India:
- FIRMWARES – Here in India, almost every Nokia handset sold is SIM free, yet when a new firmware comes out people have to wait for over a month before it becomes available for their handset (product code). WHY?
- MUSIC STORE – We are still waiting. Although there is word that there might be a December launch. Comes with music might take even more time.
- SHARE ONLINE – The Share Online client sits on every phone yet, if you search for the services neither Share on Ovi nor Flickr show up? WHY?
- MAPS – This one takes the cake. I was promised maps for a large part of India withing six months when I first bought my N95. Today, almost 2 years later only nine Indian cities have coverage. I’m sure you all are aware of India’s size.
- CUSTOMER SERVICE – I will keep this specific. I know of a person who bought his N82 almost 5 months ago, the same very day he discovered large patches of dead spots on the screen. He took the brand new phone to the service center, they told him that the screens were out of stock and he should come again later. Five months have passed but their reply hasn’t changed. He’s meanwhile thinking of suing for deficiency in service.
On the face of it all of these problem have easy work arounds, for the firmware simply change the product code and update, for Share Online the solution is here, for maps there are Google Maps, the music store needs consumers and not the otherway round. As for poor customer service, well, the consumer can surely not make the same mistake twice and buy from another manufacturer.
The thing is that a lot of us are loyal Nokia fanboys who will stick to a company we believe in for the simple fact that Nokia has some of the best phones in the market and also because of the whole service/application ecosystem around the products. Yet everyone has a patience level. All of these are small niggles which I’m sure can be sorted out quickly, all Nokia needs is a little impetus.
But till that happens, let it be known to those of you in the US who feel let down – you have company.