Comments on: Think Nokia Shafts The US Only? Read On For The Situation In India http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/ Sat, 11 Feb 2012 19:26:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Amery http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-26498 Amery Wed, 14 Sep 2011 15:19:59 +0000 http://thehandheldblog.com/?p=1222#comment-26498 Just after study many of the blog posts on your web site these week, i absolutely like your style of running a blog. I book marked it to my personal favorites web-site list and will be looking at back in the near future. Just after study many of the blog posts on your web site these week, i absolutely like your style of running a blog. I book marked it to my personal favorites web-site list and will be looking at back in the near future.

]]> By: Grace Brown http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-10409 Grace Brown Sun, 09 May 2010 10:25:17 +0000 http://thehandheldblog.com/?p=1222#comment-10409 I use both Picassa and Flickr for sharing photos over the internet but i use Flickr more often than Picassa.':: I use both Picassa and Flickr for sharing photos over the internet but i use Flickr more often than Picassa.’::

]]> By: Aditya Singhvi http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3831 Aditya Singhvi Fri, 02 Jan 2009 19:16:51 +0000 http://thehandheldblog.com/?p=1222#comment-3831 Customer service… now this is where I have had the exact OPPOSITE experience… Customer service… now this is where I have had the exact OPPOSITE experience…

]]> By: Aditya Singhvi http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3830 Aditya Singhvi Fri, 02 Jan 2009 19:16:20 +0000 http://thehandheldblog.com/?p=1222#comment-3830 Just a little correction... Customer service… now this is where I have had the exact experience… Just a little correction…

Customer service… now this is where I have had the exact experience…

]]> By: Aditya Singhvi http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3829 Aditya Singhvi Fri, 02 Jan 2009 19:14:51 +0000 http://thehandheldblog.com/?p=1222#comment-3829 On the firmwares part I agree with you! When it comes to the music store... How many of us are actually downloading music legally? The costing is a concern in India, will they be affordable? is a big question to which even we don't have a foolproof answer! Share on Ovi, Maps... again I have to agree with you, without a doubt, the points you have raised are valid. Customer service... now this is where I have had the exact experience... I had my screen develop some dead pixels and it increased a bit too (liquid was leaking), I went to NPD and submitted my handset for repairs.. and what do you know I got my phone repaired in 5 days flat. The phone had gone to Gurgaon for repairs and came back all fixed... I don't know how come I got such good service, if assuming what you say is common practice. Also I have read about a person from Bangalore complaining about a similar problem on Nokia Discussions that you have mentioned... so I really don't know how I got so lucky! BTW Happy New Year! :) On the firmwares part I agree with you!

When it comes to the music store… How many of us are actually downloading music legally? The costing is a concern in India, will they be affordable? is a big question to which even we don’t have a foolproof answer!

Share on Ovi, Maps… again I have to agree with you, without a doubt, the points you have raised are valid.

Customer service… now this is where I have had the exact experience… I had my screen develop some dead pixels and it increased a bit too (liquid was leaking), I went to NPD and submitted my handset for repairs.. and what do you know I got my phone repaired in 5 days flat. The phone had gone to Gurgaon for repairs and came back all fixed… I don’t know how come I got such good service, if assuming what you say is common practice. Also I have read about a person from Bangalore complaining about a similar problem on Nokia Discussions that you have mentioned… so I really don’t know how I got so lucky!

BTW Happy New Year! :)

]]> By: Vaibhav Sharma http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3608 Vaibhav Sharma Thu, 11 Dec 2008 08:11:23 +0000 http://thehandheldblog.com/?p=1222#comment-3608 Burnsboy, I see your point. Although when I buy a SIM free phone specifically for that reason and it still gets treated like a network phone, I won't be too happy. Burnsboy, I see your point. Although when I buy a SIM free phone specifically for that reason and it still gets treated like a network phone, I won’t be too happy.

]]> By: CarloS Silva http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3604 CarloS Silva Wed, 10 Dec 2008 20:30:40 +0000 http://thehandheldblog.com/?p=1222#comment-3604 I don't understand how the american people haven't improved their mobile technology tastes, I knew just a few days ago that the iPhone didn't have the MMS function! Lol How is that possible? I don’t understand how the american people haven’t improved their mobile technology tastes, I knew just a few days ago that the iPhone didn’t have the MMS function! Lol How is that possible?

]]> By: burnsboy http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3601 burnsboy Wed, 10 Dec 2008 14:13:53 +0000 http://thehandheldblog.com/?p=1222#comment-3601 Nokia isn't shafting anyone in the US, they simply find themselves in a position where they are unable (and indeed unwilling) to do all of the things that are demanded by US carriers including customising the software and UI, removing hardware (bluetooth, for example) and barring access to services so that they don't compete with the carriers own (usually poorer) offerings. If you want to place the blame anywhere, then look to the US carriers: they are the ones who are curtailing innovation. Nokia isn’t shafting anyone in the US, they simply find themselves in a position where they are unable (and indeed unwilling) to do all of the things that are demanded by US carriers including customising the software and UI, removing hardware (bluetooth, for example) and barring access to services so that they don’t compete with the carriers own (usually poorer) offerings.

If you want to place the blame anywhere, then look to the US carriers: they are the ones who are curtailing innovation.

]]> By: Anuj Singhal http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3587 Anuj Singhal Tue, 09 Dec 2008 13:45:04 +0000 http://thehandheldblog.com/?p=1222#comment-3587 About the Maps, I fail to understand that both NokiaVine and Friend's view have better map data for rural India with most of the highways being shown and numbered too. These two applications also use data from Navteq however Nokia maps still doesn't have better rural coverage. Nokia wants to push its services to its users however I've not been able to convince even a single guy to move from Flickr or Picassa to Share on OVI. The main reason for all this is that Nokia has launched all these services without even one of them being good at what its supposed to do. Customers have better options available for each one of these services be it maps(mapmyindia/ satnav), online sharing of media (Picassa/ Flickr) and frankly, who buys music online in India? About the Maps, I fail to understand that both NokiaVine and Friend’s view have better map data for rural India with most of the highways being shown and numbered too. These two applications also use data from Navteq however Nokia maps still doesn’t have better rural coverage. Nokia wants to push its services to its users however I’ve not been able to convince even a single guy to move from Flickr or Picassa to Share on OVI. The main reason for all this is that Nokia has launched all these services without even one of them being good at what its supposed to do. Customers have better options available for each one of these services be it maps(mapmyindia/ satnav), online sharing of media (Picassa/ Flickr) and frankly, who buys music online in India?

]]> By: Vaibhav Sharma http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3575 Vaibhav Sharma Mon, 08 Dec 2008 18:23:49 +0000 http://thehandheldblog.com/?p=1222#comment-3575 Noel, thats a good sugession you make about the undercover visits! :) Although, you could have looked at the N85 at that time, a much better device! ;) Noel, thats a good sugession you make about the undercover visits! :)
Although, you could have looked at the N85 at that time, a much better device! ;)

]]> By: Noel http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3572 Noel Mon, 08 Dec 2008 18:11:10 +0000 http://thehandheldblog.com/?p=1222#comment-3572 Well said Vaibhav I love your blog and its one of the few I follow regularly. I am a huge Nokia fan but I've gotten increasingly disenchanted with Nokia in the last few months. Nokia customer service is a joke. Some Nokia officials should try visiting some of them undercover and discover first-hand what kind of pathetic service is being offered. I dont even bother to go there if there's a problem with my phone because I know for sure that I can get the job done faster and better elsewhere, by people who wont act as if they're doing me a favour. I have used scores of Nokia handsets, my last Nokia was the N95-8GB but when the N96 came out, i resolved not to buy it and opted for the iPhone instead. Well said Vaibhav
I love your blog and its one of the few I follow regularly. I am a huge Nokia fan but I’ve gotten increasingly disenchanted with Nokia in the last few months. Nokia customer service is a joke. Some Nokia officials should try visiting some of them undercover and discover first-hand what kind of pathetic service is being offered. I dont even bother to go there if there’s a problem with my phone because I know for sure that I can get the job done faster and better elsewhere, by people who wont act as if they’re doing me a favour.
I have used scores of Nokia handsets, my last Nokia was the N95-8GB but when the N96 came out, i resolved not to buy it and opted for the iPhone instead.

]]> By: vikram http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3568 vikram Mon, 08 Dec 2008 06:29:44 +0000 http://thehandheldblog.com/?p=1222#comment-3568 well this is just right..nokia thinks that the indian customers are stupid and have no place to go but i personally know more than 40 guys who were a hardcore nokia fan and now are walking with a htc in hand..reason being all the above and some more which is nokia thinks that we owe her something if we are using her phones... It's just not right and nokia seriously needs to think about indian customers. Who is with me..revolution is the best to change things. well this is just right..nokia thinks that the indian customers are stupid and have no place to go but i personally know more than 40 guys who were a hardcore nokia fan and now are walking with a htc in hand..reason being all the above and some more which is nokia thinks that we owe her something if we are using her phones… It’s just not right and nokia seriously needs to think about indian customers. Who is with me..revolution is the best to change things.

]]> By: sandeep http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3566 sandeep Mon, 08 Dec 2008 04:48:21 +0000 http://thehandheldblog.com/?p=1222#comment-3566 Good post. I read the Guru article y'day and I was hoping to see somebody talk about India as well. I think the latest Maps 3.0 for Mobile is the pits of the world - instead of adding more coverage and making it faster and more stable, it has degraded in every aspect. Share Online - less said the better. Let me not start about Comes with Music ... There are people who will buy a Nokia because it supports all these wonderful features but how long should we wait before we can actually really use them properly on the phone ? Good post. I read the Guru article y’day and I was hoping to see somebody talk about India as well.

I think the latest Maps 3.0 for Mobile is the pits of the world – instead of adding more coverage and making it faster and more stable, it has degraded in every aspect.

Share Online – less said the better.

Let me not start about Comes with Music …

There are people who will buy a Nokia because it supports all these wonderful features but how long should we wait before we can actually really use them properly on the phone ?

]]> By: Vaibhav Sharma http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3564 Vaibhav Sharma Sun, 07 Dec 2008 19:24:51 +0000 http://thehandheldblog.com/?p=1222#comment-3564 Matthew, its true that Nokia is No.1 in India, but their margin has slipped a little. Their focus is the N and E series of devices along with the Xpress music ones. The S40's to an extent sell themselves. You make an absolutely valid point about we being the one percent, however it would be in Nokia's interest to promote things like a new firmware. Specially when they release unstable ones like on the N96. Also, the share online app sits on the front screen and the normob doesn't understand why is it even there, when he digs a little big he tries to make it work. Yet he finds out first hand that its virtually useless in India. Matthew, its true that Nokia is No.1 in India, but their margin has slipped a little. Their focus is the N and E series of devices along with the Xpress music ones. The S40′s to an extent sell themselves.

You make an absolutely valid point about we being the one percent, however it would be in Nokia’s interest to promote things like a new firmware. Specially when they release unstable ones like on the N96.

Also, the share online app sits on the front screen and the normob doesn’t understand why is it even there, when he digs a little big he tries to make it work. Yet he finds out first hand that its virtually useless in India.

]]> By: matthew bennett http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3563 matthew bennett Sun, 07 Dec 2008 18:48:54 +0000 http://thehandheldblog.com/?p=1222#comment-3563 Good article! We feel some of these same shortcomings here in the US. Our mapping system is pretty good, but we're often overlooked by Nokia's devices and services. The US gets firmwares last, and we don't have the Music Store or CWM either. I suppose Nokia needs to focus it's resources where they have the highest market share. Aren't they the #1 Brand in India?!? Maybe they're focusing on the S40 devices more in India? We have a tough time getting brand new devices like the 5800 and N85 here in the US too. I think Nokia doesn't want to piss off the carriers, but that's changing quickly. To some extent, we make it hard on ourselves, though. It's tough living on the bleeding edge, blogging about future products. Once I hear about a new device or service, I WANT IT NOW! : ) Unfortunatly, folks like us are less than 1% of Nokia's target market. Good article! We feel some of these same shortcomings here in the US. Our mapping system is pretty good, but we’re often overlooked by Nokia’s devices and services. The US gets firmwares last, and we don’t have the Music Store or CWM either.

I suppose Nokia needs to focus it’s resources where they have the highest market share. Aren’t they the #1 Brand in India?!? Maybe they’re focusing on the S40 devices more in India? We have a tough time getting brand new devices like the 5800 and N85 here in the US too. I think Nokia doesn’t want to piss off the carriers, but that’s changing quickly.

To some extent, we make it hard on ourselves, though. It’s tough living on the bleeding edge, blogging about future products. Once I hear about a new device or service, I WANT IT NOW! : ) Unfortunatly, folks like us are less than 1% of Nokia’s target market.

]]> By: MAISON CHAPLIN blog by Carlos http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3562 MAISON CHAPLIN blog by Carlos Sun, 07 Dec 2008 18:39:34 +0000 http://thehandheldblog.com/?p=1222#comment-3562 Nokia just cares about selling. The support centers are a total joke. I know it. Here in Portugal it happens the same. :p Nokia just cares about selling. The support centers are a total joke.
I know it. Here in Portugal it happens the same. :p

]]> By: Vaibhav Sharma http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3561 Vaibhav Sharma Sun, 07 Dec 2008 18:29:09 +0000 http://thehandheldblog.com/?p=1222#comment-3561 Cj, I just don't understand why. I had heard some talk about content moderation being an issue or something - I'm not sure. Cj, I just don’t understand why. I had heard some talk about content moderation being an issue or something – I’m not sure.

]]> By: Ish Puneet http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3560 Ish Puneet Sun, 07 Dec 2008 18:22:40 +0000 http://thehandheldblog.com/?p=1222#comment-3560 sure i have been to the nokia care centres for the past 5 months and their reply hasn't changed...and now i need to buy a phone for my mom and i am thinking of other options... sure i have been to the nokia care centres for the past 5 months and their reply hasn’t changed…and now i need to buy a phone for my mom and i am thinking of other options…

]]> By: Cj http://thehandheldblog.com/2008/12/07/think-nokia-shafts-the-us-only-read-on-for-the-situation-in-india/comment-page-1/#comment-3558 Cj Sun, 07 Dec 2008 18:18:11 +0000 http://thehandheldblog.com/?p=1222#comment-3558 Well said Vaibhav ! I was going to rant on this same thing tomorrow. Share on Ovi's still not "officially supported" on Share online in India Well said Vaibhav ! I was going to rant on this same thing tomorrow. Share on Ovi’s still not “officially supported” on Share online in India

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