It has almost become an accepted fact that Eseries devices from Nokia have better build quality than their Nseries siblings, for a long time I thought so too. However, for the good or the bad, that belief of mine has been shattered. Eseries devices have disappointed too and that leads me to this post.
In the last two month or so I or my friends have picked up three Nokia E90’s and two N82’s and what is bad is that all but one have had some problem or the other.
I’ll start with the E90’s – Above is a almost new E90 that has been treated like a baby, literally. Yet, within one week of usage that is what I have, and believe me this is one reason I don’t want to use this phone again. The D pad looks battered for no reason at all. Moreover the device creaks like anything, the sides and even the battery cover is a little loose. Pure disgust. Moreover since this is a cosmetic defect, Nokia won’t cover it in the warranty.
The above was the story of the Mocha variant. This is the part where two of my friends got the latest Black E90 with the revamped keyboard. To their disgust, the thing still creaks – right out of the box. If that wasn’t enough, within two weeks both phones lost their inner screens i.e. some connector inside messed up and on opening the phone all they would get was a blank screen or some flicker.
So we went to the Nokia Service Center, which Nokia fortunately has quite a few of here in Chandigarh, India. What did they tell us? Please come back after seven days and we’ll have your phones fixed. SEVEN days? We made some enquiries and found out that almost a hundred E90’s in the region have had that fault and are awaiting repair.
Now is this a problem with a batch of phones that came out of China or something that bothers most black E90’s – I don’t know. The point is it shouldn’t be happening. Not with Nokia most expensive device if we take the 88XX luxury series out.
Moving back to the Nseries. This is an N82 which is barely a week old. Right from the first day it had something which looked like a dead pixel, but with time another friend found out that it wasn’t so dead, in fact it was growing by the day. The Nokia Service centers (all 4 of them in the city) did not have an replacement screen at hand and again put in the SEVEN day waiting period. Seriously, replacing the screen takes under ten minutes. Lastly, the N78 I have, has a piece of paper tucked between the battery and the cover to prevent creaks.
What bothers me the most is that all of these are high end handsets for which the customer pays a premium, yet he still gets the bad end of the bargain. A 800$ plus phone which creaks, has light coming out from under the screen and can’t last two weeks while it is being treated with the utmost care? I won’t want one, no matter what the features are.
Nokia, if I sum it up, you have three devices that have build quality issues out of a grand total of four. Is that where you’d like to be headed? My experience could have been a fluke but I doubt it. Something is surely amiss and its high time you fixed it.
I’m sure quite a few of you would have had such issues, feel free to share.