How To Change The Product Code On A N97 & Nokia 5800

Following on from my previous post about the Nemesis Service Suite (NSS) update which brings compatibility with the latest Nokia devices including S60 5th Edition and Windows 7 is this brief tutorial which explains how to change the product code on a Nokia device in order to update the firmware.

This tutorial should be valid for all Nokia devices and not just the N97, which I have used to demo the procedure. In order to get started, all you need is:

  • A Windows machine.
  • A copy of the NSS Suite which you can get here, or use this direct link.
  • A USB cable to connect the phone to the computer.
  • The device itself.


  • Simply connect your device to the computer in the ‘PC Suite’ mode.
  • Install (use the default configuration, i.e. just keep clicking next during installation) and fire up NSS. You should see the following screen.

How To Change The Product Code On A N97 & 5800

  • Simply click the lens as shown in the picture above.

How To Change The Product Code On A N97 & 5800

  • You will see the above screen, next click on ‘Phone Info’ situated next to the top left corner.

How To Change The Product Code On A N97 & 5800

  • In the ‘Phone Info’ screen, click ‘Read’ to bring up your current product code, HW version etc.

How To Change The Product Code On A N97 & 5800

  • Next simply click ‘Enable’ next to the product code.

How To Change The Product Code On A N97 & 5800

  • Fill in the desired product code, I have used a fictitious ‘111111’. Please make sure you fill in the right product code e.g. filling in a NAM product code when your device is a Euro model can cause serious damage when you update. Now press ‘Write’.
  • Nothing will appear to have happened, but your product code would have been changed. To verify hit ‘Read’ once again.
  • That’s it. You have now changed your product code and can fire up the Nokia Software Updater to get the latest firmware.

Please note that I or The Symbian Blog will not be responsible for any damage or liability that results from the above procedure. Please do so at your own risk. Happy updating! If you are wondering about the advantages or disadvantages of updating, look this post up.

65 thoughts on “How To Change The Product Code On A N97 & Nokia 5800”

  1. I’ve got a N97 mini which has been unbranded & then loaded with v 11.0.045 by it’s previous owner & then restored back to it’s original product code :-
    0591336: N97 mini RM-555 Vodafone UK GB Contract Cherry Black
    Can this be changed to :-
    0591466: N97 mini RM-555 Country Variant United Kingdom GB V1 BLACK
    So I can hopefully upgrade to version:: 12.0.110 ?

  2. I have N70 and i want to update my phone and when i am going to update from nokia update manager then it says you phone has latest verson no need to update.

  3. I have windows 7… installed NSS successfully, no errors. when I click on the magnifying glass, nothing happens. I have both the Nokia PC Suite and Ovi App closed, but they are able to detect the properly when open.

    I’m quite stuck, not sure what to do. Tried turning off windows firewall, closing Comodo antivirus… still nothing. Any help?

  4. Hi anyone,ive changed my cp prodcode.then i changed it again and successfully upgraded my cp FW but when i change my prodcode again planning for another FW upgrade phoenix svc software cannot read it anymore.any ideas how many times can prodcode be changed that is allowable for FW upgrades?

  5. heres some tips in changing prodcode,1.NSS is hard to use,it activates rarely and in matter of seconds only.better use jaf,but you must have all the necessary tools in order for it to run,then search on how to change prodcode using jaf.

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  7. I’m having the same problem as Walt. I’ve changed the product code number correctly using Nemesis (NSS) but the Nokia Update Service (NUS) only installs the old branded firmware from Orange.
    Any ideas?

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  9. Please guide me for how should I choose product code and where do I find any(if I am supposed to.) Should it depend on where it was manufactured or something else?

  10. what i have to put as product code is the number under the battery or other one please help me

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